The Mediating Role of Job Satisfaction in the Relationship between Organizational Culture and Employees’ Commitment: The Case of Civil Service Organizations in Selected Cities of Ethiopia

Abstract

The main objective of this study was to examine the mediating role of job satisfaction in the relationship between organizational culture and employees’ commitment. In order to achieve this objective, the study employed descriptive and explanatory research designs to describe the situation and examine the cause and effect relationship of the under cases under investigation. For collection of data, survey questionnaire was administered to 400 randomly selected employee respondents who are permanently working in the civil service organizations in the selected study areas. The data analysis has been executed using both descriptive and inferential statistics in which descriptive results were used to describe the major issues addressed, whereas inferential statistics were used to make inference for the nature of entire population of which the sample has been drawn. The study has found that the practice of organizational culture in the civil service organization is at moderate level relatively with more customer orientation. In regard to employees’ job satisfaction, it was found at moderate level. It was also noticed that the job satisfaction level of employees increases as the level of job grades raise up. In addition, the study found that employees have higher affective commitment which reveals more emotional attachment to the organization than continuance commitment and normative commitment. Furthermore, the result confirms that the employees’ job satisfaction partially carries the effect of organizational culture to employees’ commitment. Therefore, it is very important for civil service organizations to give due attentions to the improvement of their current organizational culture and enhancing the job satisfaction of employees to get more commitment from employees for successful realization of the organizational goals.