https://ejol.aau.edu.et/index.php/ajold <p>The African Journal of Leadership and Development (AJOLD) is a <strong>double-anonymous peer-reviewed</strong> journal published by the Ethiopian Public Service University since its inception in 2016. This journal encompasses a wide array of subjects, particularly focusing on research in leadership and development. AJOLD is dedicated to publishing innovative and thought-provoking articles that engage scholars and change-makers alike. To further the advancement of practical studies, AJOLD is released biannually, with issues circulated in June and December to effectively reach a global audience interested in African studies and development. As an open-access publication, AJOLD is accessible in both print and online formats, ensuring broad dissemination of knowledge and insights that can inspire transformative change across the continent and beyond.</p> Ethiopian Public Service University en-US African Journal of Leadership and Development 2519-5255 <p>This work is licensed under a <a href="https://creativecommons.org/licenses/by-nc/4.0/">Creative Commons Attribution-NonCommercial 4.0 International License</a></p> https://ejol.aau.edu.et/index.php/ajold/article/view/13351 <p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Abstract</strong></p> <p><em>Urban land service delivery is becoming a keen source of public discontent in developing countries despite that it is the driving engine of the urban economy. This study aims at examining the influence of ethical leadership on the perceived quality of urban land service through the link of normative organizational commitment in Bahir Dar City. Participants of the study were urban land customers. Perceived Leader Integrity Scale was employed to measure ethical leadership. Normative commitment was measured using the Meyer and colleagues tool. Perceived service quality was measured employing the service quality scale, excluding customer expectations. Data were explored from convenience sample involving 346 customers. SEM-AMOS software was used to carry out the analysis. Findings indicated that ethical leadership has significant and positive influence on the Perceived service quality (β=0.476, R²=0.227) and the Employees’ normative commitment (</em><em>β=0.499,R= 0.249),</em><em> partially mediated the relationship between ethical leadership and the perceived service quality (β=0.391, R²=0.15). </em><em>The indirect effect (β=0.195, R²=0.038) supports the strong direct effect, yielding a total impact of β=0.671 (R²=0.450). </em><em>This implies that appropriate ethical leadership practices contribute to improve urban land service quality. The study suggests that urban land administration organizations need to adopt ethical leadership and normative commitment practices to improve the ever-increasing challenges of urban land services in the study area.</em></p> <p><strong>Key words: </strong>Ethical leadership, Perceived Service Quality, Normative Commitment, Structural Equation Modelling, Ethiopia</p> <p>&nbsp;</p> Belay Sintie Matebe Gedifew Copyright (c) 2026 Belay Sintie, Matebe Tafere Gedifew https://creativecommons.org/licenses/by-nc/4.0 2026-06-26 2026-06-26 11 1 1 31 10.63990/2026ajoldvol11iss1pp1-31