African Journal of Leadership and Development

Good Governance Practices and Employees Job Performance in Federal Ministries of Ethiopia: The Mediating Role of Performance Management

2025-12-31T19:08:14+00:00

The objective of the study is to examine the good governance practices and employees job performance with the mediating roles of performance management in Federal Ministries of Ethiopia. The study used explanatory research design with a quantitative research approach. To get adequate representation samples, the study included twelve (57%) of the twenty-one Federal Ministries of Ethiopia. Sampling over 50% is critical for accurately capturing variability within small, finite populations. The study employed Stratified Random Sampling, dividing the ministries into Economic and Infrastructure Development and Social and Institutional Governance. The sample size of 384 was calculated for each stratum using the Krejcie and Morgan formula with a 95% confidence interval and 5% margin of error. In general, the two group total samples were 768. From 768 survey questionnaires distributed and 736 collected for analysis. Mean and standard deviation were used to describe the practices of ministries in governance, performance management, and employees' job performance. In addition, path analyses were employed to examine the direct and indirect effects of governance and performance management on employees' job performance through Partial Least Squares Structural Equation Model software. The results indicated that the implementation of good governance, performance management, and employees' job performance practices was low in the Federal Ministries of Ethiopia. The path analysis confirmed that performance management serves as a mediating role in the relationship between governance and employee job performance. In particular, responsiveness, rule of law, transparency, and participation have a significant effect on employees' job performance indirectly through performance management. The analysis concludes that employee performance is strongly impacted by governance and performance management. To boost employees' job performance the Federal Ministries should focus on good governance and performance management practices to improve employee job performance.

The Effects of Employee Work Ethics on Customer Satisfaction: The Mediating Role of Employee Job Satisfaction in Civil Registration and Residency Services Offices in Addis Ababa

2025-12-31T19:24:50+00:00

The aim of this study was to examine how employee work ethics (EWE) affect customer satisfaction (CS) both directly and indirectly through the mediation of employee job satisfaction (EJS) in Civil Registration and Residency Services Offices (CRRSO) in Addis Ababa. To this end, the study adopted a quantitative, cross-sectional survey design involving 385 respondents recruited from both employees and customers visiting the offices of three selected Woredas in Addis Ababa. The study employed both descriptive statistics (mean) and inferential statistics such as regression and mediation analysis using Hayes PROCESS Model. The results showed a strong, positive relationship among the three constructs. Mainly, the study confirmed a dual-pathway mechanism showing the direct effect of EWE (β=0.9521) on CS and indirect effect through EJS on CS (β=0.9029). On the contrary, the descriptive results confirmed that all the constructs are at below average levels (EWE = 3.27, EJS = 3.24, CS = 3.18) with EJS demonstrating significant variability with employees’ perceptions toward their satisfaction levels (SD=0.761). The study concludes that despite the existence of the mechanisms necessary for achieving high service quality, they are underutilized in practice in the CRRSO under study settings. The results also demonstrate that when EWE and EJS increases, CS increases. To realize this, CRRSO needs to work on enhancing EWE through upholding professionalism, responsibility, punctuality, responsiveness, and standard service practices. Stabilizing job satisfaction is equally important and can be done by improving working conditions and ensuring fairness in promotion and evaluation systems. EJS, due to its strong mediating role between EWE and CS, needs to be improved so as to boost ethical behavior, which in turn enhances CS. Since the present study was limited to a few Woredas, subsequent researches could explore whether similar patterns hold across entire CRRSO in Addis Ababa.

Indigenous Knowledge Management Systems in Technical and Vocational Training and Educational Colleges in Addis Ababa

2025-12-31T20:21:32+00:00

The purpose of this study was to assess availability of indigenous knowledge management systems in the technical and vocational education and training (TVET) Colleges in Addis Ababa. The study employed a descriptive research design and a mixed methods approach. Data were collected from 323 Trainers of five selected TVET Colleges namely: General Wingate, Entoto, Misrak and Tegbare Id Poly Technic colleges and the Arada Industrial College. Interviews were also conducted with officials of the Addis Ababa TVET Agency and the Federal Ministry of Culture and Sports. Data analysis was done using frequency, percentage, mean, standard deviations and thematic analysis. The findings revealed that, there is a national level policy direction to incorporate IKs into the TVET system. However, the application of IKM in the studied TVET Colleges was found at a moderate level (M=2.8; SD=0.9). This is, among others, due to society’s inclination towards modern thoughts of TVET, inadequate government attention, complexity of IK collection and development, diversity of IKs, dearth of professionals in the area, absence of effective collaboration among stakeholders, and inadequate coverage of the intellectual property rights system, language barriers and limited media engagement. Therefore, unless an effective indigenous knowledge management implementation strategy is designed and put in to practice, the TVET system could gradually contribute to extinction of indigenous knowledge.

Indigenous Conflict Resolution Mechanisms among the Konso Community, Southern Ethiopia

2025-12-31T20:30:43+00:00

The Konso community has been practicing indigenous conflict resolution systems and mechanisms to maintain the values of peace, justice, tolerance, cohesion, and respect since time immemorial. This paper centers on the significant components of the socio-cultural milieus of the Konso community that are in any way linked to conflict and the indigenous conflict resolution mechanism. It examines the process of conflict resolution, its value, and its principles. It highlights the importance of the conflict resolution mechanism, some of its weaknesses, and the need to subsume the usage of surrogate conflict resolution by all contestants. It finds that the Arrara mechanism of the Konso people is the most effective cultural method of dispute resolution, though it is not inclusive in terms of gender. The study thus suggests the reinforcement, support, and promotion of indigenous conflict resolution institutions and mechanisms based on the principles, norms, and values of conflict resolution and peace building.

Factors Influencing Tax Administration Efficiency in Ethiopia: Taxpayers Perspective

2025-12-31T20:40:39+00:00

Efficient tax administration plays a crucial role in Ethiopia’s economic growth, the delivery of public services, and the sustainable mobilization of revenue. This study explores the factors that influence the efficiency of tax administration, focusing on taxpayers under the Ministry of Revenue and selected regional authorities. A quantitative method approach was employed, gathering data from 386 respondents through structured questionnaires of selected taxpayers. The results indicate that taxpayers generally view the system as efficient, particularly in areas such as service quality, fairness, staff expertise, and responsiveness. Nevertheless, challenges remain, especially in regard to the usability of digital services, clarity of tax laws, and trust in revenue transparency. Key factors that enhance efficiency include professional staff conduct, regular training, service quality, clear communication, and fair procedures. The study highlights the importance of adopting technology, developing human capital, promoting transparency, and building taxpayer trust to improve compliance and overall performance. These findings offer practical recommendations for policymakers and tax authorities seeking to strengthen revenue collection, boost public confidence, and support sustainable development in Ethiopia.