Business process reengineering in Ethiopian public organizations: the relationship between theory and practice

Abstract

Since 1994, the government of Ethiopia has embarked on reforming its civil service organizations with the objective of improving the
public sector service delivery system. The government sponsored a lot of management training programs to enhance the capacities of civil
service employees and to implement Result Based Performance Management System in all of its civil service organizations. Though
this brought some improvements in the performance of some civil service organizations, the effort required was too much as compared
to the benefits obtained. Since 2004, the government has also endorsed Business Process Reengineering (BPR) as a foundation for
strengthening Result Based Performance Management System in the Civil Service. Scientific Management, Systems Theory and
Operations Management are the theoretical and methodological foundations of BPR. For this reason, most corporations used BPR as
transformation tool during the 1980s and 1990s. However, the characteristics of government organizations are different from
corporate organizations. These distinguishing features constrain government organizations from emulating the BPR experiences of
corporate ones. Hence, it is important to introduce a conceptual framework and a working model that facilitate the implementation of
BPR in a particular civil service organization. Venktramen has developed the five stages of organizational transformation model.
These stages are automation, horizontal integration, BPR, network redesign and organizational scope redefinition. The model helps to
determine from which perspective to reengineer the processes of an organization - either to seek efficiency or to enhance capacity.
Matching the statuses of civil service organizations in Ethiopia to this model indicates that BPR should be considered to seek evolutionary
changes. In conclusion, considering the human resource and the technological capacities of Ethiopian civil service organizations, BPR
can bring incremental benefit and evolutionary transformation instead of dramatic and radical change for foreseeable future to come.