KOYIRA, Z. Z. . The Effects of Employee Work Ethics on Customer Satisfaction: The Mediating Role of Employee Job Satisfaction in Civil Registration and Residency Services Offices in Addis Ababa. African Journal of Leadership and Development, [S. l.], v. 10, n. 2, p. 20–36, 2025. DOI: 10.63990/2025ajoldvol10iss2pp20-36. Disponível em: https://ejol.aau.edu.et/index.php/ajold/article/view/13011. Acesso em: 12 jan. 2026.