The Assessment of Total Quality Management Practice in Amhara Regional State Textile Manufacturing Industry: The Case of Selected Textile Manufacturing Industries

Abstract

The main purpose of this paper was to assess Total Quality Management practices in textile manufacturing industries of Amhara region. It adopted a descriptive research design. The target population comprised all employees of selected textile manufacturing industries (Bahir Dar and Kombolecha). The total population ware 1950. The sample size of 195 respondents was drawn using stratified random sampling. Questionnaires and semi-structured interview were used to collect primary data. The study concludes that a factual approach to decision making, top management commitment, and continuous improvement are among the highly practiced aspects of total quality management in textile manufacturing industries of Amhara region. While, supplier participation, employees’ empowerment, and customer focus, are not practiced well in textile manufacturing industries of Amhara region, and communication practice and process approach at a moderate level. The study also found that there is no significant difference between the total quality implementation of both companies. The practice of total quality management in Amhara regional state textile manufacturing state is lower when it compared with textile or manufacturing industries of foreign companies.