Adela, Manaye. “Practices and Challenges of Banking Services Inclusiveness to Persons With Special Needs in Selected Banks in Addis Ababa: Implications for Customer Satisfaction”. Journal of African Development Studies 9, no. 2 (December 31, 2022): 20–28. Accessed November 24, 2024. http://ejol.aau.edu.et/index.php/JADS/article/view/8343.